Support

Questions, ideas or something not working? Write to [email protected], I read every message and usually reply within a day or two

You can also send a report from inside the app: open the menu (☰) and tap “Report a Bug”. It attaches the app version and device details for you, so the problem is easier to fix

Frequently asked questions

How do I restore Hanzee Pro on a new device?

Open the menu (☰), tap “Hanzee Pro” and choose “Restore purchases”. Use the same Apple Account or Google account you bought Pro with

How do I cancel or change my subscription?

On iPhone and iPad: Settings › your name › Subscriptions › Hanzee. On Android: Google Play › Profile › Payments & subscriptions › Subscriptions › Hanzee. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one

Do I need an account?

No. There is no sign-up, and the whole dictionary works offline. Your decks and practice stay on your device

My decks are gone after reinstalling the app

Decks and practice are stored only on your device. They come back if you restore the device from a backup (iCloud Backup or Google’s Android backup) that was made while the app was installed

What do the free version’s limits include?

The dictionary, stroke order and HSK 1 are free. The free version also includes writing practice for a number of characters a day and a few decks of your own. Hanzee Pro removes the limits and unlocks every HSK word list